You may cancel your subscription at any time from your account settings. Navigate to Billing, select Cancel Subscription, and confirm your choice. Cancellation is immediate in the sense that no future charges will be scheduled.

If you need help cancelling, contact our support team at support@nexoas.com and we will process the cancellation for you.

Cancellation takes effect at the end of your current billing period. You will retain full access to your store and all features until the paid period expires, after which your account will move to a paused state.

If you cancel during a promotional or discounted period, the cancellation will take effect at the end of the promotional term.

During the 7-day free trial you can cancel at any time without charge. If you do not subscribe before the trial ends, your account is automatically paused and no payment is taken.

Your data is retained for 30 days after a trial expires, giving you time to reactivate by selecting a paid plan.

We do not provide partial refunds for unused portions of a billing period when you cancel after the 14-day money-back guarantee has expired, except where required by applicable law.

If you cancel within the first 14 days of a paid subscription, the standard money-back guarantee applies and a full refund will be issued.

After cancellation, your store data is retained for 30 days. During this period you can reactivate your subscription and restore full access to your store, products, orders, and all other data.

After 30 days your data may be permanently deleted from our servers. We recommend exporting your data before cancellation if you wish to keep a copy. You can export your data at any time through your account settings.

You can reactivate at any time within the 30-day retention window by selecting a subscription plan. Your store, branding, products, and order history will be restored exactly as they were.

After the 30-day window, a new account will be required and previous data cannot be recovered.

A downgrade reduces your plan to a lower tier and takes effect at the start of your next billing cycle — it is not a cancellation and your store remains active.

A cancellation stops all billing and eventually pauses your store. Choose the option that best fits whether you want to keep selling on a smaller plan or stop entirely.