We offer a full refund within the first 14 days of any paid subscription. If you are not satisfied with our platform within this period, contact our support team for a complete refund — no questions asked.

The 14-day window begins on the date your first payment is successfully processed. Promotional and discounted plans are also eligible for this guarantee.

Nexoas offers a 7-day free trial for new users. During the trial you have full access to all features of the plan you selected, and you can cancel at any time without charge.

If you do not subscribe before the trial ends, your account will be paused but your data will be retained for 30 days. After 30 days your data may be permanently deleted. You can reactivate at any time within this period by selecting a subscription plan.

After the initial 14-day period, refunds are handled on a case-by-case basis. We consider factors such as the reason for the request, your usage of the platform, and any issues encountered.

We aim to make a refund decision within 5 business days. Refunds are issued to the original payment method and may take 5–10 business days to appear on your statement, depending on your financial institution.

We do not provide partial refunds for unused portions of a billing period once the 14-day guarantee has expired, except where required by applicable law.

One-time add-ons, custom domain purchases, and third-party transaction fees (such as payment gateway charges) are non-refundable.

When you downgrade your plan, the change takes effect at the start of your next billing cycle. You will retain access to your current plan's features until then.

No partial credits or refunds are issued for downgrades. Features exclusive to the higher tier will become unavailable after the downgrade takes effect, though any associated data is retained.

You can upgrade your plan at any time from your account settings. The upgrade takes effect immediately, and you will be charged a prorated amount for the remainder of your current billing cycle.

After the prorated period, you will be billed at the new plan's regular rate on your next renewal date, and all new features become available immediately.

To request a refund, contact our support team at support@nexoas.com with your account email, the reason for your request, and the date of your most recent payment.

We aim to respond to all refund requests within 1 business day and to process approved refunds within 5 business days. You will receive an email confirmation once your refund has been processed.