You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period — you will retain full access to your store and all features until the paid period expires.

We do not provide partial refunds for unused portions of a billing period, except where required by applicable law. If you cancel during a promotional or discounted period, the cancellation will take effect at the end of the promotional term.

Nexoas offers a 7-day free trial for new users. During the trial, you have full access to all features of the plan you selected. You can cancel at any time without charge.

If you do not subscribe before the trial ends, your account will be paused but your data will be retained for 30 days. After 30 days, your data may be permanently deleted. You can reactivate your account at any time within this period by selecting a subscription plan.

We offer a full refund within the first 14 days of any paid subscription. If you are not satisfied with our platform within this period, contact our support team for a complete refund.

After 14 days, refunds are handled on a case-by-case basis. We consider factors such as the reason for the refund request, usage of the platform, and any issues encountered. We aim to process all refund decisions within 5 business days.

Refunds are issued to the original payment method. Depending on your financial institution, it may take 5–10 business days for the refund to appear on your statement.

When you downgrade your plan, the change takes effect at the start of your next billing cycle. You will retain access to your current plan's features until then.

No partial credits or refunds are issued for downgrades. If your current plan includes features not available in the lower tier, those features will become unavailable after the downgrade takes effect. Any data associated with premium features will be retained but may not be accessible until you upgrade again.

You can upgrade your plan at any time from your account settings. The upgrade takes effect immediately, and you will be charged a prorated amount for the remainder of your current billing cycle.

After the prorated period, you will be billed at the new plan's regular rate on your next renewal date. All features of the new plan become available immediately upon upgrade.

After cancellation, your store data is retained for 30 days. During this period, you can reactivate your subscription and restore full access to your store, products, orders, and all other data.

After 30 days, your data may be permanently deleted from our servers. We recommend exporting your data before cancellation if you wish to keep a copy. You can export your data at any time through your account settings.

To request a refund, contact our support team at support@nexoas.com with the following information: your account email, the reason for your refund request, and the date of your most recent payment.

We aim to respond to all refund requests within 1 business day and process approved refunds within 5 business days. You will receive an email confirmation once your refund has been processed.