We collect information you provide directly to us when you create an account, subscribe to a plan, or communicate with us. This includes your name, email address, business name, billing address, and payment information.

We also automatically collect certain information when you visit our platform, including your IP address, browser type, operating system, referring URLs, pages visited, and the time and date of your visit. This usage data helps us understand how our platform is used and improve our services.

If you create a storefront through Nexoas, we may also collect product information, customer data, and order details that you upload or generate through our platform.

We use the information we collect to provide, maintain, and improve our services. Specifically, we use your data to:

Process transactions and send related information, including confirmations and invoices. Send technical notices, updates, security alerts, and support messages. Respond to your comments, questions, and customer service requests. Monitor and analyze trends, usage, and activities in connection with our services. Detect, investigate, and prevent fraudulent transactions and other illegal activities.

We take the security of your data seriously. All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. Our platform is built on Supabase with Row Level Security (RLS) policies, ensuring that each tenant's data is fully isolated from others.

Media files are stored securely using Cloudflare R2 with server-side encryption. We implement strict access controls, regular security audits, and follow industry best practices to protect your information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

With service providers who perform services on our behalf, such as payment processing, hosting, and analytics. These providers are contractually obligated to protect your data and use it only for the services we request. When required by law, regulation, legal process, or governmental request. To protect the rights, property, or safety of Nexoas, our users, or the public.

You have the following rights regarding your personal data:

Access: You can request a copy of the personal data we hold about you. Correction: You can request that we correct any inaccurate or incomplete data. Deletion: You can request that we delete your personal data, subject to certain legal exceptions. Data Portability: You can export your data at any time from your account settings or request a machine-readable copy. Objection: You can object to our processing of your personal data in certain circumstances.

We use cookies and similar tracking technologies to improve your experience on our platform. Cookies help us remember your preferences, understand how you use our services, and personalize content.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our platform. For more details, please refer to our Cookie Policy.

We retain your personal data for as long as your account is active or as needed to provide you services. If you cancel your subscription, we will retain your data for 30 days to allow for reactivation, after which it may be permanently deleted.

We may retain certain information as required by law or for legitimate business purposes, such as fraud prevention and record-keeping.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.